Agreement
These Terms of Service (the “Terms”) govern your access to and use of the Relentless Labs platform (the “Platform”) and the website at relentlesslabs.io (the “Website”), provided by Relentless Labs (“Relentless Labs”, “we”, “us”), 5401 S FM 1626, STE 170-168, Kyle, TX 78640. By using the Platform or the Website you agree to these Terms and to our Privacy Policy. If you use the Platform for a company, you confirm that you can bind that company.
Effective date: November 13, 2026
The Platform
The Platform is an e-commerce intelligence and advertising analytics service. It connects, with the customer’s authorization, to accounts such as Shopify, Klaviyo, Meta, Google Ads, Amazon Ads, Amazon Seller Central, TikTok Ads and TikTok Shop, and provides reporting, analysis and, where the customer chooses, tools to create and edit advertising campaigns. We may change, add or remove features from time to time.
Accounts and access
Platform access is provided to customers that have an agreement with us and to the users they authorize. You must give accurate information, keep your credentials confidential and tell us promptly about unauthorized use of your account. You are responsible for activity under your account.
Connected accounts and authorizations
You may connect third-party accounts to the Platform only if you own them or have the authority to authorize access. When you connect an account, you authorize Relentless Labs to access and use the data and functions that the authorization allows, solely to provide the Platform to you. You can revoke an authorization at any time in the third-party service or by asking us, and the connection will stop working.
Your use of each third-party service remains subject to that service’s own terms and policies, including those of Shopify, Klaviyo, Meta, Google, Amazon and TikTok. We are not responsible for those services, and they may change or limit access to their data or APIs.
Campaign management actions
Where you use the Platform to create, edit, pause or delete advertising campaigns, ads, budgets, audiences or other settings in a connected advertising account, those actions are carried out at your direction. You are responsible for reviewing the changes before they are applied, for the content of your ads and for complying with each advertising platform’s policies and applicable law. Spend that results from changes you or your users make is your responsibility.
Your data
As between you and us, you own the data from your connected accounts and the content you submit (“Customer Data”). You grant us a limited, non-exclusive license to host, process and display Customer Data only to provide the Platform to you and as described in our Privacy Policy. We do not sell Customer Data, use it to train generalized artificial intelligence models, or share it with other customers.
You are responsible for having the rights and legal basis to provide Customer Data to us, including any personal information of your own customers.
Acceptable use
You agree not to: use the Platform in violation of law or of any connected service’s terms; attempt to access another customer’s data; probe, scan or test the vulnerability of the Platform without our written permission; interfere with or overload the Platform; reverse engineer it except as the law allows; resell or provide it to third parties without our written agreement; or use it to build a competing product.
AI-generated output
Parts of the Platform use artificial intelligence to analyze data and to draft reports, recommendations and campaign changes. AI output can be incomplete or wrong. You are responsible for reviewing it and for decisions you make based on it.
Fees
Fees, if any, are set out in your order or agreement with us. Unless the agreement says otherwise, fees are non-refundable and exclude taxes.
Intellectual property
We and our licensors own the Platform, the Website and all related intellectual property. Except for the access rights granted in these Terms, no rights are transferred to you. If you give us feedback, you allow us to use it without obligation to you.
Term and termination
These Terms apply while you use the Platform or the Website. You may stop using the Platform at any time. We may suspend or end access if you breach these Terms, if required by law, or if a third-party service withdraws the access we depend on. On termination we will delete stored credentials immediately and the remaining Customer Data in accordance with our Privacy Policy.
Disclaimers
The Platform and the Website are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free, or that third-party data will be accurate or available.
Limitation of liability
To the fullest extent permitted by law, Relentless Labs will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or advertising spend, arising from your use of the Platform or the Website. Our total liability for any claim relating to these Terms will not exceed the amount you paid us in the 12 months before the claim arose, or one hundred US dollars if you paid nothing.
Indemnification
You will defend and indemnify Relentless Labs against claims, losses and expenses (including reasonable legal fees) arising from your Customer Data, your connected accounts, your advertising content or your breach of these Terms.
Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. The state and federal courts located in Texas have exclusive jurisdiction over any dispute relating to these Terms.
Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page with a new effective date and, for material changes affecting Platform customers, notify them by email. Continued use after the effective date means you accept the changes.
Contact us
Relentless Labs
5401 S FM 1626, STE 170-168, Kyle, TX 78640
Use our contact form.